Privacy Policy

1. Who we are

ArogyaBodh ("we", "us") is operated by ArogyaBodh Ayurveda Services (OPC) Private LTD, Basement, B-122, Sector 67, Noida, Uttar Pradesh 201301, India. This policy explains how we handle personal information when you use the ArogyaBodh website and mobile app (together, the "Platform").

We process personal data in line with India's Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using the Platform you agree to this policy. If you do not agree, please do not use the Platform.

2. Information we collect

Information you give us

Account details: your name, email address, mobile number and password (stored only in encrypted, hashed form).
Profile and addresses: date of birth, gender, profile photo, and the addresses you save for home visits and deliveries.
Health information: the health concerns, conditions, allergies and history you share, notes from consultations, prescriptions, and lab reports.
Bookings and orders: consultations, therapies, lab tests and medicine orders you place, and your preferred mode (video, clinic or home visit).
Wellness activity: your nutrition questionnaire answers, food and water logs, yoga practice and program progress.
Messages: questions you send to our AI assistant or nutrition coach, enquiries and support requests.

Information collected automatically

A session cookie that keeps you signed in, and basic technical data such as your IP address, device and browser type.
For video consultations, audio and video are streamed live between you and the practitioner. We do not record consultations.

Payment information

Payments are processed by Razorpay. We receive a payment reference and status, but we never see or store your full card, UPI or bank details.

3. How we use your information

To create and manage your account, and to verify your mobile number and email.
To book, confirm and deliver consultations, therapies, lab tests and medicine orders, including sending you confirmations and reminders.
To let the practitioners you book see the information they need to care for you.
To suggest plans, recipes and practices that fit your answers and goals.
To process payments, memberships, refunds and your wallet balance.
To answer your questions, provide support, and keep the Platform safe and working.
To meet our legal, tax and regulatory obligations.

We do not sell your personal information. We share it only as needed to provide the service:

Practitioners (doctors and therapists) you book, and our partner labs and pharmacies for tests and orders you place.
Service providers who work on our behalf: Razorpay (payments), MSG91 (SMS verification codes), our video consultation provider, email delivery, and cloud hosting.
AI providers that power the website assistant and nutrition coach. Only the text of your question and general information about ArogyaBodh is sent to them; the website assistant does not see your bookings, orders or reports.
Authorities, when required by law or to protect the rights and safety of our users or others.

5. How long we keep it

We keep your account information for as long as your account is active. Health records, prescriptions and billing records are kept for as long as the law requires, even after you close your account.

Conversations with the website assistant are deleted automatically, 30 days after the last message by default. Verification codes are deleted shortly after they expire.

6. How we protect it

We use encrypted connections (HTTPS), hashed passwords, access controls that limit who can see health information, and trusted hosting providers. No system is completely secure, so please keep your password private and tell us straight away if you think your account has been misused.

7. Your rights

You can:

See and update your profile, health details and addresses from your account.
Ask for a copy of the personal information we hold about you.
Ask us to correct or delete your information, or to close your account, subject to what we must keep by law.
Withdraw your consent at any time. Some services may then no longer be available to you.
Raise a complaint with our Grievance Officer, and with the Data Protection Board of India if you are not satisfied.

To use these rights, write to us at the contact details below.

8. Children

The Platform is meant for adults. A person under 18 may use it only with the consent and supervision of a parent or guardian, who is responsible for the information shared and the services booked.

9. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "last updated" date, and tell you about important changes by email or in the app. See also our Terms & Conditions.

10. Contact and Grievance Officer

For any question, request or complaint about your personal information, contact our Grievance Officer:

ArogyaBodh Ayurveda Services (OPC) Private Limited
Basement, B-122, Sector 67, Noida, Uttar Pradesh 201301, India
Email: info@arogyabodh.com · Phone: +91 79831 02113

We aim to acknowledge complaints within 24 hours and resolve them within 15 days.